Privacy Notice

Dated: May 2018

1. Who is responsible for managing my information?

www.limekilnfarm.co.uk, its website and/or anything produced in relation to it are operated, owned and maintained by

Lime Kiln Farm Cottages Ltd, Lime Kiln Farm, Faulkland, Radstock, Somerset, BA3 5XE

This is our Privacy Notice and it explains how we collect, use, share and protect your personal data.

We are responsible for the collection and proper management of any personal information you submit. We will keep your personal details secure and use the information you provide consistently with applicable privacy and data protection laws and the terms of this Privacy Notice.

2. What information do we collect?

If you choose to make a booking through us or make queries about a potential booking we will collect details that you provide in relation to that booking or query. Information held is likely to include your name, contact details, payment details, information you wish to share about people travelling with you, information about your booking and any additional information we may need to help meet your specific requirements.

3. How do we use your information?

The information you provide may be used in several ways, for example:

  • to enable us to complete your booking, including any bank transfer details (if you are booking a holiday );
  • to manage customer queries;
  • to help us to provide details or information you may have requested.

4. On what legal basis will we process your information?

We will always process your personal information on lawful grounds and in particular on the grounds set out below:-

Performance of a Contract

If you make a booking through us we will use the details that you give to provide that booking for you. This information is likely to include your name, contact details, payment details, information about people travelling with you, information about your booking and any additional information we may need to help meet your specific requirements.

If you do not provide us with the information set out in this paragraph, then we may not be able to provide the booking.

Legitimate Interest

We will not use your name and contact details in any way except to contact you in regard to an enquiry, a potential booking or a booking

We will not use your personal information for statistical purposes or share your details on social media.

Any comments you may choose to leave on our website in regard to a stay in the accommodation would not include any of your contact details

Consent

We will not share your name and contact details with any third parties or companies.

If you agree, we may pass on your information, in certain cases, for the purposes of conducting a credit check.

You can withdraw your consent at any time.

Legal Obligation

We may also disclose your personal data without your permission to the extent that we are required to do so by law or regulation.

5. Who will you share my information with?

We may disclose your personal data without your permission in connection with any legal proceedings or prospective legal proceedings, and in order to establish, exercise or defend our legal right.

6. How do you manage my information?

We will not transfer your information to any other service providers

7. How long will we hold your information for?

We have a system of retention periods in place to ensure that your information is only stored whilst it is required for the relevant purposes or to meet legal requirements. Where your information is no longer required, we will ensure it is disposed of or deleted in a secure manner.

8. Your rights

You have the right to ask us at any time:-

  • to confirm whether we hold any of your personal data;
  • to send you a copy of any personal data that we hold about you;
  • to correct any inaccuracies in your personal data and to add relevant details where the personal data we hold is incomplete;
  • to delete (to the extent possible) any of your personal data, where we are required by law to do so;
  • to stop processing your personal data, where we are required by law to do so;
  • to let you have a portable copy of the personal data we hold about you, where we are required by law to do so;

If you wish to object to our use of your personal information, please write to us at the address given below.

Lime Kiln Farm Cottages Ltd, Lime Kiln Farm, Faulkland, Radstock, BA3 5XE

Or by email: limekilnfarm@big01.plus.com

9. Does the notice apply to linked websites?

Our websites may contain links to other websites. This privacy notice only applies to this website so when you link to other websites you should read their own privacy policies.

10. Do we monitor telephone calls?

Telephone calls are not recorded by us unless you choose to leave a message on our answering service.

11. CCTV

The driveway to the property is covered by two CCTV cameras as a security measure.

In the event of a breach of security, recorded data may be shared with the relevant legal authorities without your permission, in connection with any legal proceedings or prospective legal proceedings, and in order to establish, exercise or defend our legal right.

Recorded information will not be shared with any other third parties

12. How do we update this privacy notice?

We keep our privacy notice under regular review and we will place any updates on our webpage.

13. Who can I contact if I have queries about this privacy notice?

You can contact us directly if you have any questions about our privacy notice or information we hold about you. Please write to us at the address given below.

If you are dissatisfied with our handling of any complaint you may contact us at the following address:

Lime Kiln Farm Cottages Ltd, Lime Kiln Farm, Faulkland, Radstock, Somerset, BA3 5XE

Or by email: limekilnfarm@big01.plus.com